At goFLUENT, we are fundamentally disrupting the language learning market across the globe by helping companies design a digital training strategy for their employees. We accelerate language learning through a unique blend of AI-powered technology, a world-class content library, and human interaction.

We are a mission-driven SaaS company that believes every employee deserves equal opportunities to succeed, no matter their native language. With over 1,000 employees worldwide, we’re proud to be part of a truly global and diverse team.
Join us and feel a sense of purpose in your work every day!

As a Sales Administration Associate (SAM), you are responsible for supervising and supporting the management of sales agreements. In this role, you act as the vital link between the Customer Success Manager and the client, ensuring seamless post-sales support. You will handle customer data, provide service reports, and be the go-to person for any requests that support the ongoing training of our clients.

Join us and feel a sense of purpose in your work every day!

Responsibilities:

• Process and track client orders, including the preparation and organization of administrative documents related to training, invoicing, and accounts receivables.
• Handle training registration and transfer requests while managing back-office systems and other tools.
• Organize and maintain office records, primarily client contracts and invoices.
• Be the focal point for the interactions with our international offices: coordination of special projects and daily communications.

What we are looking for:

• At least 2 years of experience in data entry is a plus!
• A Bachelor's/College Degree in any field.
• Enjoys working on Office (especially Excel) and/or GSuite (particularly Google Sheets) documents.
• Must have good English communication skills (verbal and written).
• A process-oriented mindset with meticulous attention to detail.
• A proactive mindset, with a knack for identifying challenges early and implementing creative, effective solutions.
• Be able to anticipate potential problems with great problem-solving skills.
• Experience in basic invoicing or accounts receivables is a plus!
• Bilingual or fluent in Chinese (written and spoken).
• Able to understand written Chinese, both Traditional and Simplified characters.

What we offer:

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

• Dynamic, startup-like experience within the security of a fast-growing, 25-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• The experience of joining an innovative organization with an international, vibrant working environment.
• Full on-boarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
• Nice and modern recreational area with reading corner, video game console…
• No work on week-ends
• Regular parties and free food to celebrate success all together!

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/it-it/careers/